Refund policy

Walaa is a monthly subscription for businesses that renews automatically. This page explains how to cancel, when we refund a payment and how the money reaches you.

Cancel at any time

You can stop automatic renewal whenever you like from the billing page in your dashboard (the ⋯ button, then “Cancel subscription”). After you cancel we won't charge you again, and your account and your customers' cards keep working until the end of the period you paid for.

You can resume before the period ends at no extra cost.

Payments are non-refundable

Once a month has started we don't refund it or any part of it, including the introductory offer months. Cancelling only stops the next charge.

When we refund in full

You were charged twice for the same period.
You were charged after you cancelled ahead of the renewal date.
A fault on our side stopped the service for more than 72 consecutive hours and we didn't fix it; we refund that month.

How to request a refund

Email us within 30 days of the charge with your business name, the invoice number and the reason. We reply within 3 business days.

How you get the money back

We refund to the payment method you used. It shows in your account within 5 to 14 business days, depending on your bank.